As a smart business owner, you should know all the ins and outs of your business. You should know how to run the company operations in each of the departments. For instance, how to manage your sales processes correctly, how to manage your operations, and how to keep track of your company finances. Only when you have a complete understanding of how to run your company operations and where your company is heading, can you effectively grow your business. Having said that, as a smart business owner, you should also know which tasks are high-value and critical that you will need to handle yourself. For the low-value and routine tasks, you should hire someone to manage it for you. Do not let these simple tasks use up your previous time.
Between hiring your own deliverymen to handle the distribution of your books and seeking courier services from courier companies in Singapore, I will always choose the latter option. It is not difficult to see why. Firstly, you only pay per unit price when you engage courier services from a courier company. This is especially critical for Ecommerce business owners because the demand of their products will fluctuate from month to month. If they require less deliveries, they will pay the courier company less. If they require more deliveries, they will pay the courier more. They can easily calculate the gross profit margin from that. If you hire your own deliverymen to manage the logistics, you will incur fixed costs every month. If the demand for your goods is particular low for a month, it will hit your gross profit margins.
Secondly, courier companies are expert in logistics. Look at PCA Masters: http://www.pcamasters.com/courier-delivery-singapore. Check out their website and their portfolio. The couriers from the courier companies have vast experience and expertise in delivering items in Singapore. Coupled with the advance technologies used by the courier companies, there is so much that you need to do in order to match up with their delivery standards.
Managing the delivery logistics for Ecommerce businesses is tedious and requires a lot of work. If you do not believe that your internal team can handle them well, do not take the risk and outsource it to a courier company instead. Delivery is also a part of the service and can affect customers’ judgement of your company.